Handling Enterprise Account Messages

Prerequisites

• The tenant administrator has published YouTube videos and Facebook posts on the > Account Post page.
• The operations personnel must be employees of the current tenant and have the Social Media Operations and Enterprise account operation menu permissions.

Context

Data on the page is automatically refreshed every 30 minutes. Posts that are just published can be displayed in the list only after being manually queried.

Procedure

1. Sign in to the AICC as a tenant administrator and choose > Enterprise Account Message Processing.
2. In the list, click a published post to view the post details.
   Manage posts by referring to Table 1.

   Table 1 Post operation buttons

   Button	Description
   Batch Reply	Click this button to reply to posts of a poster in batches. Click it again to cancel the batch reply.
   Comment on	Comment on a post.
   All Reply	This button is displayed when the total number of comments under a commenter is greater than 1. Click this button to display all comments. Click it again to hide the comments.
   Reply	Reply to a single post.

   

   • Video posts can be played.
   • Currently, only texts and emojis are supported.