How Do I Set the Click-to-Dial Called Route?

After Click To Call is enabled, a customer can initiate a voice or video call during a text chat with an agent.

A click-to-dial called route has been configured.

Click to enable Click To Call.
Set CTD Called Party Configuration. The options are as follows:
- Audio and video agent
- IVR
The search criterion All accessible organizations is controlled by the tenant parameter Has the tenant enabled inter-organization data isolation enforcement. When the tenant parameter is set to Yes, the called route can be searched by OU. In addition, a non-administrator account that is not configured with the OU permission can search for only the called routes under the current OU.
Select a configured called route.
Click The next step to complete the configuration.