Historical Case

Prerequisites

• You have the Case Management 2.0 > Case > Historical Case permission.
• The case 2.0 feature has been enabled for the tenant space.

Procedure

1. Sign in to the AICC and choose Case 2.0 > Historical Case. On the page that is displayed, enter a case title to search for the case or set advanced search criteria to search for cases.
   Figure 1 Historical Case page
   

2. Click to set the period for moving cases to the historical case list. The default period is 90 days.
   Figure 2 Setting Case to history cycle
   
   

   When a completed or canceled case in the tenant space reaches the configured period, the case is moved to the historical case list.

3. Click a case title to view the case details and task details.
4. Click Restart to restart a historical case as a pending or completed case.
   Figure 3 Restarting a case
   
   

   You do not need to specify an owner when restarting a historical case as a completed case.