Getting Started

Cases are an efficient communication and collaboration tool that helps enterprises resolve problems that require cross-department and cross-region collaboration to provide customers with high-quality services.

Enterprises can view the real-time case handling status in the case overview.

Through case configuration, enterprises can implement case solutions based on business requirements.

• Adding an Account
  
• Handling Your First Case
  After you quickly complete case configuration and create your first case on the online customer service side, you can handle the case.