Help Center/
Cognitive Engagement Center/
User Guide/
Tenant Administrator Guide/
Enabling Manual Services/
Other Configurations/
Viewing Contact Records
Updated on 2023-09-20 GMT+08:00
Viewing Contact Records
Prerequisites
None
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Set search criteria to search for contact records based on the criteria.
Figure 1 Contact Record page
- Export contact records (excluding voice and video files) to the local PC in batches.
- Click , set Data Scope and Export Field, and enter a compression password.
- For details about the complexity requirements of the compression password, see the prompt on the page. The compression password is used to open the downloaded package.
- The exported data contains personal data. Exercise caution when processing the exported data to prevent personal data leakage and abuse.
- Click to view the export tasks in the last seven days. To open a file, you need to enter the compression password set during export task creation.
- Click , set Data Scope and Export Field, and enter a compression password.
- Recording files in contact records can be played and downloaded.
- In the Recording File column, click Play to play the recording file.
- In the Recording File column, click Download and enter the password of the compressed package to download the recording file.
The downloaded recording file contains personal data. Exercise caution when processing the exported file to prevent personal data leakage and abuse.
Parent topic: Other Configurations
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
The system is busy. Please try again later.
For any further questions, feel free to contact us through the chatbot.
Chatbot