Help Center/ Workspace/ User Guide (Administrators)/ Desktop Pools/ Managing Pooled Desktops
Updated on 2026-07-14 GMT+08:00
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Managing Pooled Desktops

Scenarios

Administrators can perform full lifecycle management on desktops in a desktop pool, including starting, stopping, restarting, deleting, remotely logging in to, re-joining a domain, and enabling or disabling the maintenance mode, adding tags, creating images, and managing disks.

Prerequisites

You have purchased a desktop pool.

Procedure

  1. Log in to the console.
  2. In the navigation pane, choose Desktops > Desktop Pools.

    The Desktop Pools page is displayed.

  3. Click the desktop pool name. The basic information page of the desktop pool is displayed.
  4. Perform the operations in Table 1 as required. Some of the operations can be performed on one desktop or multiple desktops.

    On multiple desktops: Select the desired desktops in batches and choose operations above the desktop list, such as Start, Stop, or More > Power Supply > Restart.
    Table 1 Operations

    Operation Category

    Operation

    Procedure

    Batch Operation

    Desktop pool information

    Viewing desktops
    • In the search box above the desktop list, select search criteria to view desktop details. Search criteria include desktop ID, desktop name, billing mode, running status, connection status, AZ, subnet, IP address, assigned user, assignment status, image ID, maintenance status, collaboration status, difference, enterprise project, and resource tag.

    You can search for desktops by desktop ID, desktop name, and assigned user in batches. If you enter multiple filters, separate them with commas (,). For example, you can select Desktop ID and enter ID1,ID2,ID3.

    • In the search box above the desktop list, view the total number of desktops and the differences in desktop configurations (such as specifications, images, and disk size). You can also adjust the inconsistent desktop configurations to the unified configuration based on service requirements.

    -

    Static pool

    On the desktop pool page, click the name of a static pool to access its basic information page. On the displayed page, you can view the following information:

    • Total desktops: View the total number of desktops in the desktop pool.
    • Used desktops: View the number of desktops that have been assigned to users in the desktop pool.
    • Idle desktops: View the number of idle desktops that have not been assigned to any users in the desktop pool.

    -

    Dynamic pool

    On the desktop pool page, click the name of a dynamic pool to access its basic information page. On the displayed page, you can view the following information:

    • Total desktops: View the total number of desktops in the desktop pool.
    • Used desktops: View the number of desktops that have been assigned to users in the desktop pool.
    • Idle desktops: View the number of idle desktops that have not been assigned to any users in the desktop pool.
    • Isolated desktops: View the number of unassigned desktops that are automatically isolated due to faults or disconnection.
      NOTE:
      • This option is displayed only after auto fault isolation is enabled. By default, this option is hidden.
      • Isolated desktops will not be assigned to any users.
      • Desktops provisioned through auto scale-out are not included in idle-desktop or maximum-desktop calculations.
      • Isolated desktops that are eligible for the scale-in policy will be deleted first.
      • Isolated yearly/monthly desktops must be manually unsubscribed if needed.
      • Normal desktops will be automatically removed from isolation.
    • Specs varied: If desktops' specifications differ from the desktop pool's settings, you are advised to align them to ensure a consistent user experience. You can filter desktops with inconsistent specifications and update them in batches by referring to Changing Desktop Specifications in a Dynamic Pool.
    • Images varied: If desktops' images differ from the desktop pool's settings, you are advised to align them to ensure a consistent user experience. You can filter desktops with inconsistent images and rebuild the system disks in batches by referring to Rebuilding System Disks for Desktops in a Desktop Pool.
    • Disk sizes varied: If desktops' disk sizes differ from the desktop pool's settings, you are advised to align them to ensure a consistent user experience. You can filter desktops with inconsistent disk sizes and expand the capacity of disks in batches by referring to Expanding the Disk Capacity of a Desktop in a Dynamic Pool.
    • Data disk counts varied: If the number of data disks on desktops differ from the desktop pool's settings, you are advised to align them to ensure a consistent user experience. You can filter desktops with inconsistent disk quantities and add or delete disks in batches by referring to Adding Disks to Desktops in a Dynamic Pool.

    -

    Exporting desktop information
    1. Click Export above the desktop list.
    2. In the displayed dialog box, click Go to Export Center or Download to download the exported desktop information file.

    Supported

    Viewing monitoring metrics
    1. Click in the Monitoring Metric column of a desktop to go to the monitoring metric details page of the desktop.
    2. You can view the following desktop metrics in the last one hour, last 24 hours, last 7 days, last 30 days, or a custom time period.
      • User Online Status: online/offline user count
      • CPU Usage (%): CPU usage of the desktop
      • Memory Usage (%): memory usage of the desktop
      • Disk I/O Read/Write Speed (KB/s): speed at which data is read from or written to the desktop disks in a period of time
      • Disk Read/Write Speed (Requests/s): speed at which data is read from or written to the desktop disks and transferred to other devices
      • Inbound/Outbound Traffic Rate (KB/s): rate at which data flows into or out of the desktop in a period of time

    Not supported

    Viewing failed tasks
    1. In the upper right corner of the desktop list, click Failed Tasks. The Failed Tasks page is displayed.
    2. On the Failed tasks page, view the failure reasons for creating desktops, changing specifications, adding disks, expanding disk capacity, deleting disks, updating the SID, rejoining the domain, creating images, rebuilding system disks, setting desktop networks, sending notifications, creating snapshots, restoring snapshots, changing user permissions, hibernating, modifying disk QoS, and unbinding users.
      NOTE:

      If there is no failed task in the desktop pool, this function is not displayed.

    -

    Power supply operations

    Starting a desktop
    1. Locate a stopped desktop pool and click Start in the Operation column. The Start page is displayed.
    2. Confirm the operation, and enter YES or click Auto Enter.
    3. Click OK.

    Supported

    Stopping a desktop
    1. Locate a desktop pool and click Stop in the Operation column. The Stop page is displayed.
    2. Confirm the operation, and enter YES or click Auto Enter.
    3. Click OK.
      NOTE:

      You can select Force if needed.

    Supported

    Restarting a desktop
    1. Locate a desktop pool and choose More > Power Supply > Restart in the Operation column. The Restart page is displayed.
    2. Confirm the operation, and enter YES or click Auto Enter.
    3. Click OK.
      NOTE:
      • You can select Force if needed.
      • This operation is allowed only when the desktop is running.

    Supported

    Hibernating a desktop
    1. Locate a desktop pool and choose More > Power Supply > Hibernate in the Operation column. The Hibernate page is displayed.
    2. Confirm the operation, and enter YES or click Auto Enter.
    3. Click OK.
      NOTE:
      • Only Windows desktops can be hibernated.
      • This operation is allowed only when the desktop is running.

    Supported

    O&M operations

    Remote login
    1. Locate a desktop and choose More > O&M > Remote Login in the Operation column.
    2. In the displayed dialog box, click OK to go to the remote login page.
    3. Click Send CtrlAItDel in the upper right corner and enter the username and password to remotely log in to the desktop.
      NOTE:
      • Before performing this operation on a new desktop for the first time, ensure that the desktop has been logged in to from the client.
      • This operation is allowed only when the desktop is running.

    Not supported

    Remote assistance
    1. Locate a desktop and choose More > O&M > Remote Assistance in the Operation column.
    2. Wait patiently. The dialog box displays a message, indicating that the xxxxx desktop user is waiting for remote assistance.
      NOTE:

      This operation is allowed only for connected desktops.

    Not supported

    Rejoining a domain
    1. Locate a desktop and choose More > O&M > Rejoin Domain in the Operation column. The Rejoin Domain page is displayed.
    2. Click OK.
      NOTE:
      • This operation can be performed only on running desktops.
      • This operation can be performed only on Windows desktops.
      • This operation can be performed only in the AD scenario.

    Not supported

    Updating the Security Identifier (SID)
    1. Locate a desktop and choose More > O&M > Update SID in the Operation column. The Update SID page is displayed.
    2. Click OK.
      NOTE:
      • This operation can be performed only in the AD scenario.
      • An SID uniquely identifies a user, group, or computer account. If the desktop SID is different from the SID of the Windows AD, update the desktop SID to make both SIDs the same. Use this method when desktops are removed from the domain.

    Supported

    Maintenance mode
    • Enabling the maintenance mode
    1. Locate a desktop and choose More > O&M > Enable Maintenance Mode in the Operation column. The Enable Maintenance Mode page is displayed.
    2. Confirm the operation, and enter YES or click Auto Enter.
    3. Click OK.
    • Disabling the maintenance mode
      1. Locate the desktop enabled with the maintenance mode, and choose More > O&M > Disable Maintenance Mode in the Operation column. The Disable Maintenance Mode page is displayed.
      2. Confirm the operation, and enter YES or click Auto Enter.
      3. Click OK.
        NOTE:

        Enabling maintenance mode blocks all operations, such as user access, self-service maintenance, startup, shutdown, restart on desktops in the pool, while leaving currently and previously accessed desktops unaffected. In maintenance mode, scaling policies do not take effect.

    Supported

    Executing commands
    1. Locate a desktop and choose More > O&M > Execute Command in the Operation column. The Execute Command page is displayed.
    2. Click Enter Command to configure the execution.
      1. Execution Environment: Select Windows Script, Windows PowerShell, or Linux Shell.
      2. Set the command execution timeout interval. The value ranges from 1 to 600 minutes.
      3. Enter the commands.
    1. Confirm the operation, and enter YES or click Auto Enter.
    2. Click Execute.
      NOTE:
      • When executing commands in batches, you cannot select desktops running Windows and Linux at the same time.
      • This operation can be performed only on running desktops.

    Supported

    Executing a script
    1. Locate a desktop and choose More > O&M > Execute Script in the Operation column. The Execute Script page is displayed.
    2. Perform the steps in "Executing a script" in Script Management.

    Supported

    Sending a notification
    1. Locate a desktop and choose More > O&M > Send Notification in the Operation column. The Send Notification page is displayed.
    2. Enter the notification message.
    3. Confirm the notification sending.
      NOTE:
      • This operation can be performed only on running desktops.
      • This operation can be performed only on Windows desktops.

    Supported

    Playing a screen recording
    1. Locate a desktop and choose More > O&M > Screen Recording Playback in the Operation column. The Screen Recording Records page is displayed.
    2. You can view screen recording records by All time, Last 7 days, Last 30 days, Last 180 days, or a custom time range.

    Not supported

    Adding a tag
    1. Click on the left of the desktop name and click the Tag tab.
    2. Click Add/Edit Tag. The Add/Edit Tag page is displayed.
    3. Select the tag key and value as required. You can click Add to add multiple tags.
    4. Click OK.
      NOTE:
      • It is recommended that you create a predefined tag on TMS to add the same tag to different resources.
      • You can add up to 20 tags to a desktop.

    Supported

    User management

    Changing user permissions
    1. Locate a desktop and choose More > Users > Change User Permission in the Operation column. The Change User Permission page is displayed.
    2. Set the user permission and click OK.
      NOTE:
      • After changing the user permission, you need to restart or log out of the desktop for the change to take effect.
      • Only desktops that are running and have been assigned support this operation.

    Supported

    Unbinding a user
    1. Locate a desktop that has been assigned to a user and choose More > Users > Unbind User in the Operation column. The Unbind User page is displayed.
    2. Click OK.
      NOTE:

      Only desktops that have been assigned to users support this operation.

    Not supported

    Network settings

    Configuring a desktop network
    1. Locate a desktop and choose More > Networking > Desktop Network Settings in the Operation column. The Desktop Network Settings page is displayed.
    2. Perform the steps in Configuring a Desktop Network.

    Supported

    Image management

    Rebuilding a system disk
    1. Locate a desktop and choose More > Images > Rebuild System Disk in the Operation column. The Rebuild System Disk page is displayed.
    2. Perform the steps in Rebuilding System Disks in a Desktop Pool.

    Supported

    Creating an image
    1. Locate a desktop and choose More > Images > Create Image in the Operation column. The Create Image page is displayed.
    2. Perform the steps in Converting a Desktop to an Image.

    Not supported

    Disks and snapshots

    Adding a disk
    1. Locate a desktop and choose More > Disks and Snapshots > Add Disk in the Operation column. The Add Disk page is displayed.
    2. Perform the steps in Adding Disks to Desktops in a Static Pool.
      NOTE:
      • This operation is supported only for desktops in a static pool.
      • This operation is allowed only when the desktop is running.

    Not supported

    Expanding the disk capacity
    1. Locate a desktop and choose More > Disks and Snapshots > Expand Disk Capacity in the Operation column. The Expand Disk Capacity page is displayed.
    2. Perform the steps in Expanding the Disk Capacity of a Desktop in a Static Pool.
      NOTE:

      This operation is supported only for desktops in a static pool.

    Not supported

    Deleting a disk
    1. Locate a desktop and choose More > Disks and Snapshots > Delete Disk in the Operation column. The Delete Disk page is displayed.
    2. Perform the steps in Deleting Disks from a Desktop in a Static Desktop Pool.
      NOTE:

      Only pay-per-use desktops support this operation.

    Not supported

    Creating a snapshot
    • Creating a snapshot for one desktop:
      1. Select the desktop for which you want to create a snapshot, and click More > Create Snapshot above the desktop list or in the Operation column.
      2. On the page displayed, specify Snapshots Apply To. Then, enter System Disk Snapshot Name or Data Disk Snapshot Name, or both, as well as System Disk Snapshot Description or Data Disk Snapshot Description, or both.
      3. Click OK.
    • Batch creating snapshots for desktops:
      1. Select the desired desktops and choose More > Create Snapshot above the list.
      2. On the page displayed, specify Snapshots Apply To. Then, enter System Disk Snapshot Name or Data Disk Snapshot Name, or both, as well as System Disk Snapshot Description or Data Disk Snapshot Description, or both.
      3. Click OK.
    NOTE:
    • Snapshots can be created only for desktops in a static pool.

    • You can save a maximum of five system disk snapshots and five data disk snapshots for each desktop, including those created on the console and those created by end users.

    • Rebuilding the system disk, deleting a desktop, deleting a disk, or unbinding a desktop from a user and binding it to another user will automatically delete the snapshots of the desktop.

    Supported

    Replicating a disk to a new desktop

    Perform the steps in Replicating a Disk to a New Desktop.

    Supported

    Changes and fees

    Changing from pay-per-use to yearly/monthly
    1. Locate a desktop and choose More > Changes and Fees > Change from Pay-per-Use to Yearly/Monthly in the Operation column. The Change from Pay-per-Use to Yearly/Monthly dialog box is displayed.
    2. Confirm the operation, and enter YES or click Auto Enter.
    3. Click OK.
      NOTE:
      • Only pay-per-use desktops automatically created in a yearly/monthly desktop pool support this function.

    Not supported

    Changing the specifications of a pay-per-use desktop
    1. Select the desktop whose specifications are to be changed, and choose More > Changes and Fees > Change Pay-per-Use Desktop Specs. The Change Specifications page is displayed.
    2. Select the required specifications as needed and click Next.
    3. Select Stop desktop to change specifications and click Confirm.
      NOTE:
      • Only pay-per-use desktops support this operation.
      • If the desktop is stopped, the Stop desktop to change specifications option is not displayed on the Change Specifications page.

    Supported

    Renewal
    1. Locate a desktop and choose More > Changes and Fees > Renew in the Operation column. The Renew page is displayed.
    2. Perform the steps in Renewals.
      NOTE:

      Only yearly/monthly desktop pools support this operation.

    Supported

    Unsubscription
    1. Locate a desktop and choose More > Changes and Fees > Unsubscribe in the Operation column. The Unsubscribe from Desktop page is displayed.
    2. Click OK. The Unsubscribe from Resources page is displayed.
    3. Perform the steps in Unsubscription.
      NOTE:

      Only yearly/monthly desktop pools support this operation.

    Supported

    Deleting a desktop
    1. Locate a desktop and choose More > Changes and Fees > Delete in the Operation column. The Delete Desktop page is displayed.
    2. Retain the default execution mode Delete.
      NOTE:

      You can select Force if needed.

    3. Confirm the operation, and enter DELETE or click Auto Enter.
    4. Click OK.

    Supported

Parent Topic: Desktop Pools