Help Center/ Cloud Operations Center/ User Guide/ Basic Configurations/ Process Management/ Incident Handling Process/ Reviewing an Incident
Updated on 2024-11-20 GMT+08:00
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Reviewing an Incident

  1. Log in to COC.
  2. In the navigation pane on the left, choose Basic Configurations > Process Management. Click the Incident Review tab under Incident Process to configure the incident deescalation and suspension review processes. By default, incident deescalation does not need to be reviewed, and incident suspension is not available.

    Figure 1 Reviewing an incident

  3. Click Create Incident Review to configure the incident deescalation or suspension process, and specify the incident process configurations, incident level, and review configurations.

    Figure 2 Creating an incident review process

  4. After the configuration is complete, the incident deescalation needs to be reviewed on the incidents processing page. In addition, the incident can be suspended.

    Figure 3 Incident processing page

    1. The created incident ticket process takes effect only after the incident deescalation and review process configurations take effect.

    2. Incidents in the handled state can be escalated, deescalated, or suspended.

    3. Before closing an incident, close the escalation, deescalation, and suspension e-flows.

    4. Incident escalation does not need to be reviewed.