Help Center/ Cloud Operations Center/ User Guide/ Basic Configurations/ Process Management

Updated on 2024-11-20 GMT+08:00

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Process Management

Process management allows you to customize the levels and descriptions of incidents and issues, and configure the escalation, deescalation, and suspension of incidents and issues. Incident and issue levels and categories are developed according to the incident and issue management process

Incident Handling Process

Parent topic: Basic Configurations

Previous topic: Viewing the SLO Interruption Records

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