Viewing SLO Interruption Records

Scenarios

On this page, you can view, add, and modify SLO interruption records.

You can add SLO interruption records from five sources: SLIs, war rooms, alarm tickets, incident tickets, and other. If SLA records are available and there are service interruptions, interruption records are automatically generated for alarm and incident tickets. For details about the rule examples, see the alarm ticket SLO interruptions in Clearing Alarms. However, the interruption records for the other three types can only be manually added.

You can also modify the SLO interruption record. This enables automatic calculation of the unavailability duration by modifying the unavailability start and end time in the interruption record.

Adding an SLO Interruption Record

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > SLO Management.
3. Locate the SLO metric you want to view and click Interruption Record in the Operation column.
4. Click Add Interruption Record in the upper left corner.

   Table 1 Parameters for adding an interruption record

   Parameter	Description
   Source	The options are SLI metric, War room, Alarm ticket, Incident ticket, and Other.
   Metric/Ticket No./Other	Select a metric, ticket number, or other sources based on the source.
   Region	Select the region where the interruption occurs from the drop-down list.
   Unavailability Start Time and End Time	Enter the start time and end time of the interruption.
   Description	Enter the detailed description of the interruption record.

5. Click OK.

   The interruption record is added.

Modifying an Interruption Record

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > SLO Management.
3. Locate the SLO metric you want to view and click Interruption Record in the Operation column.
4. Locate the interruption record to be modified and click Modify in the Operation column.

   Table 2 Parameters for modifying an interruption record

   Parameter	Description
   Unavailability Start Time and End Time	Enter the start time and end time of the interruption.
   Description	Enter the detailed description of the interruption record.

5. Click OK.

   The interruption record is modified.

6. Locate the interruption record you want to view and click Correct Record in the Operation column.

   Details about the interruption record are displayed.