Overview

You can customize the incident process, issue process, and change scenario. You can use the customized process management configuration for the fault management and change management modules as needed. The following table lists the processes that can be configured.

**Table 1** Process management scenarios
Level-1 Category	Level-2 Category	Scenario
Incident Process	Incident Level	A maximum of five incident levels can be set. You can modify the incident level name, description, and whether to enable the incident level.
	Incident Category	You can enable or disable incident categories, and add, delete, or modify custom incident categories (preset incident categories are not supported).
	Incident Review	You can customize review rules for incident de-escalation and suspension scenarios.
	Fault Review	You can customize incident fault review rules.
Issue Process	Issue Level	A maximum of four issue levels can be set. You can modify the issue level name, description, and whether to enable the issue level.
	Issue Category	You can enable or disable issue categories, and add, delete, or modify custom issue categories (preset issue categories are not supported).
	Issue Review	You can customize review rules for issue suspension and issue level adjustment scenarios.
Change Scenario	Change Scenario	You can enable or disable change scenarios and add, delete, modify, enable, or disable subnodes. Custom change scenarios can be added, deleted, or modified. Preset scenarios cannot be deleted or modified.