Overview
Process management enables you to specify the incident process, issue process, and change scenario. You can use the specified process management configuration for the fault management and change ticket management modules as needed. The following table lists the processes that can be configured.
| Level-1 Category | Level-2 Category | Scenario |
|---|---|---|
| Incident Process | A maximum of five incident levels can be set. You can modify the incident level name, description, and whether to enable the incident level. | |
| You can enable or disable incident types, and add, delete, or modify custom incident types (preset incident types are not supported). | ||
| You can specify review rules for incident de-escalation and suspension scenarios. | ||
| You can specify incident fault review rules. | ||
| Issue Process | A maximum of four issue levels can be set. You can modify the issue level name, description, and whether to enable the issue level. | |
| You can enable or disable issue types, and add, delete, or modify custom issue types (preset issue types are not supported). | ||
| You can specify review rules for issue suspension and issue level adjustment scenarios. | ||
| Change Scenario | You can enable or disable change scenarios and add, delete, modify, enable, or disable subnodes. Custom change scenarios can be added, deleted, or modified. Preset scenarios cannot be deleted or modified. |
Prerequisites
You have enabled the Fault Management package. For details about billing, see Billing Items.
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