Managing Special Dates

Context

You can set special dates in any of the following ways:

• Specify one or more days in a week, usually weekends or workdays.
• Specify a date or time period. Generally, usually holidays or workdays temporarily adjusted.
• Specify one or more days in a year, usually public holidays.

Business Scenario

In a call center, Saturday and Sunday are special days, and no agent needs to be on duty.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Call Config > Holidays.
   Figure 1 Holidays page
   

2. Click New to create a special date.
   Figure 2 Create Special Date page
   

3. Set Task Type to By Week, and select Saturday and Sunday. The following table describes the parameters on the page.

   Table 1 Parameters on the Create Special Date page (By Week)

   Parameter	Description
   Special Date Name	Enter a special date name.
   Task Type	Set this parameter to By Week.
   Select Date	Select dates as required, for example, select Saturday and Sunday.

   Table 2 Parameters on the Create Special Date page (By Date)

   Parameter	Description
   Special Date Name	Enter a special date name.
   Task Type	Set this parameter to By Date.
   Select Date	Set Start Date and End Date. The end date must be later than or equal to the start date.

   Table 3 Parameters on the Create Special Date page (Repeat By Year)

   Parameter	Description
   Special Date Name	Enter a special date name.
   Task Type	Set this parameter to Repeat By Year.
   Select Date	Set Start Date and End Date. The end date must be later than or equal to the start date.

4. Click OK.