Arrears

Arrears Reason

• Your configured payment method or top-up account cannot pay for the amount generated for you pay-per-use vaults.
• Your configured payment method or top-up account cannot pay for the generated replication traffic.

Arrears Impact

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly CBR resources even if your account is in arrears. However, you cannot perform operations such as purchasing new vaults, upgrading vault specifications, or renewing vaults, because they will generate new expenditures.

• Pay-per-Use

  If your account is insufficient to pay your amount due, your account goes into arrears, and your pay-per-use CBR resources enter a grace period. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing & Costs > Overview page and pay any past due balance as needed.

  If you do not bring your account balance current before the grace period expires, the resources turn to Frozen and enter a retention period, during which your vaults and backups are retained, you can view your backup data, but you cannot perform operations like creating backups, restoring from backups, or adding tags. If you do not bring your account balance current before the retention period ends, your CBR resources will be released and data cannot be restored. For how to repay arrears, see Top-Up and Repayment.

  For details about the retention period, see Service Suspension and Resource Release.

  Figure 1 Life cycle of a pay-per-use CBR resource
  
  

  Huawei Cloud defines different grace periods and retention periods for different levels of customers.

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Making Repayments (Postpaid Direct Customers).

If data stored in vaults is no longer used, you can delete them to avoid further expenditures.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, address the issue in a timely manner.