Help Center/ Workspace/ FAQs/ FAQs for End Users/ Desktop Usage Issues/ How Do I Do If the Printer Cannot Be Used?

Updated on 2024-02-27 GMT+08:00

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How Do I Do If the Printer Cannot Be Used?

Contact the administrator to check whether the USB Port Redirection or Printer Redirection policy has been configured for the user desktop by referring to How Do I Connect the Desktop to a Local Printer?.
- If a policy has been configured, go to 2.
- If no policy is configured, the administrator needs to configure the USB Port Redirection or Printer Redirection policy for the user desktop by referring to How Do I Connect the Desktop to a Local Printer?, and then go to 2.
Log in to the desktop again.
1. Click on the top of the desktop to expand the floating toolbar, click , and close the desktop window.
2. Enter the password again on the client and access the corresponding desktop.
Check whether the local printer is visible.
1. Click in the lower left corner of the desktop and choose . The Windows settings page is displayed.
2. Click Devices.
3. In the navigation pane on the left, click Printers & scanners.
4. In the Printers & scanners list, check whether a local printer (displayed as local printer name xxx or xxx(from HDP redirection)) exists.
  - If yes, go to 5.
  - If no, go to 4.
Add a printer.
1. On the printer and scanner list page, click Add device.
2. Click The printer that I want isn't listed. Add manually. The page for adding a printer is displayed.
3. Select Add a printer using an IP address or hostname or Add a local printer or network printer with manual settings, and click Next.
4. Add the printer as prompted.
  When installing the printer driver, select Install from disk and select the driver file of the corresponding printer.
  
  You can obtain the driver file as follows:
  - If the desktop can access the Internet, you can use a browser to obtain the driver file based on the local printer model.
  - If the desktop cannot access the Internet, find the driver file of the printer on the local terminal, contact the administrator to configure policies for the desktop by referring to Copying Files from an External Storage Device to the Desktop, and copy the driver file to the desktop by referring to What Do I Do If I Cannot Copy Files Between a Desktop and a Local Storage Device?.
Check whether the local printer can be used.
1. In the Printers & scanners list, click the local printer (displayed as local printer name xxx or xxx(from HDP redirection)). The local printer management page is displayed.
2. Click Print test page.
  - If the information can be printed, the local printer can be used. Open the file to be printed and select a local printer to print the file.
  - If the printing fails, contact the administrator to submit a service ticket for technical support.