Verifying Issue Tickets

Scenarios

After the issue ticket is handled, the issue ticket creator needs to verify whether the issue ticket is resolved. If the ticket is not resolved, the handler needs to relocate the issue ticket and develop a solution. If the ticket is resolved, it can be closed.

Verifying an Issue Ticket

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Issues.
3. On the Pending tab page, locate the target issue ticket and click its title.
4. Click Verify in the upper right corner.
5. Set Validate.
   • Passed or Not: Passed or Not Passed.
   • Validation Description: Enter the verification description. The description can contain a maximum of 300 characters.

6. Click OK.

   The issue ticket is verified. If the verification is passed, the issue ticket status is Completed. If the verification fails, the status is Locate the solution.