Forwarding Issue Tickets

Scenarios

During the issue ticket processing, if you find that the issue needs to be accepted by other O&M experts, you can forward the issue ticket to the corresponding owner.

Forwarding an Issue Ticket

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Issues.
3. On the Pending tab page, locate the target issue ticket and click its title.
4. Click Forwarding Owner in the upper right corner.
5. Set Forwarding Owner.

   Table 1 Parameters for forwarding an issue ticket

   Parameter	Description
   Owner	Select Shift or Individual. Shift: Select a scenario and role from the drop-down lists based on the configured values. For details about how to configure a shift, see Shift Schedule Management. Individual: Select an owner. For details about how to configure an owner, see O&M Engineer Management.
   Description	Enter the forwarding description.

6. Click OK.

   The issue ticket is forwarded. The owner of the issue ticket is the forwarding owner you set.