Help Center/ Cloud Operations Center/ User Guide/ Faults/ Issue Ticket Management/ Accepting Issue Tickets
Updated on 2025-07-29 GMT+08:00
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Accepting Issue Tickets

Scenarios

After the issue ticket is created, the owner analyzes the actual situation of the issue. If the issue is valid, the owner accepts the issue ticket and handles it further to close the issue ticket.

Accepting an Issue Ticket

  1. Log in to COC.
  2. In the navigation pane on the left, choose Fault Management > Issues.
  3. On the Pending tab page, locate the target issue ticket and click its title.
  4. Click Accept in the upper right corner.

    After the issue ticket is accepted, the status of the ticket is Locate the solution.

Parent Topic: Issue Ticket Management