Help Center/ Cloud Operations Center/ User Guide/ Faults/ Issue Ticket Management/ Cancelling Issue Tickets
Updated on 2025-07-29 GMT+08:00
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Cancelling Issue Tickets

Scenarios

After an issue ticket is created, you can cancel the ticket if it is not an issue or for other reasons. Before canceling an issue ticket, you need to reject it. Accepted issue tickets cannot be canceled.

Cancelling an Issue Ticket

  1. Log in to COC.
  2. In the navigation pane on the left, choose Fault Management > Issues.
  3. On the Pending tab page, locate the target issue ticket and click its title.
  4. Click Cancel in the upper right corner.
  5. Enter the reason and click OK.

    The issue ticket status is Canceled.

Parent Topic: Issue Ticket Management