Creating War Room Rules

Scenarios

When a war room is created, the system matches a rule based on the region, application, and incident level, and adds related engineers to a group. The engineers responsible for fault rectification can receive a notification and rectify the fault in a timely manner.

Creating a War Room Rule

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > WarRoom.
3. Click the WarRoom Rules tab.
4. Click Create WarRoom Rule in the upper right corner.
5. Set parameters for creating a war room rule.

   Table 1 Parameters for creating a war room rule

   Parameter	Description
   Rule	Customize the rule name.
   Region	(Optional) Select a region from the drop-down list. Multiple regions can be selected. If no region is selected, Default is displayed, indicating that no region is required.
   Application	Select an application from the drop-down list. Multiple applications can be selected.
   Incident Level	The options are P1, P2, P3, P4, and P5. Multiple options can be selected. P1 incidents are the most critical, while P5 incidents are the least severe.
   Group	(Optional) Select a shift role. The shift members are automatically added to the third-party application group when the war room is started. For details about how to configure a shift, see Shift Schedule Management. For details about how to configure mobile apps, see Managing Mobile Apps.

6. Click OK.

   The war room rule is created. War room creation logic: The region, application, and incident level of the war room rule are matched with those of the incident. The group members are added to the war room and mobile app.

Modifying a War Room Rule

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > WarRoom.
3. Click the WarRoom Rules tab.
4. Locate the rule you want to modify and click Modify in the Operation column.
5. Set parameters for modifying a war room rule.

   Table 2 Parameters for modifying a war room rule

   Parameter	Description
   Rule	Customize the rule name.
   Region	(Optional) Select a region from the drop-down list. Multiple regions can be selected. If no region is selected, Default is displayed, indicating that no region is required.
   Application	Select an application from the drop-down list. Multiple applications can be selected.
   Incident Level	The options are P1, P2, P3, P4, and P5. Multiple options can be selected. P1 incidents are the most critical, while P5 incidents are the least severe.
   Group	(Optional) Select a shift role. The shift members are automatically added to the third-party application group when the war room is started. For details about how to configure a shift, see Shift Schedule Management. For details about how to configure mobile apps, see Managing Mobile Apps.

6. Click OK.

   The war room rule is modified.