Overview

When a group or major fault occurs, a war room is set up to provide guidance for quick service recovery. It supports joint operations of O&M engineers, R&D team, and operations personnel for fault handling. You can add fault recovery members to the war room, send the fault progress to the personnel who are concerned about the fault in a timely manner, and use the application diagnosis and response plan to help quickly recover applications.

To set up a war room, you need to connect DingTalk, Lark, or WeCom to Mobile App Management.

1. Start a war room on the incident handling page in the incident management module by referring to Starting a War Room.
2. Locate and rectify the fault by analyzing the fault impact scope and recovering all affected applications.

   If other applications are affected, add the applications by referring to Adding an Affected Application.

   You can quickly locate the root cause of the fault in Diagnosing Applications and rectify the fault in Contingency Plans. After the fault is rectified, change the application status to restored.

3. Check the fault rectification result and application status.

   Note: The fault can be rectified only after the status of all applications is changed to recovered.

   You can check the fault rectification result and application status through application diagnosis. After the fault is rectified, you need to enter basic fault information in the fault information modification module.

4. Close the war room after the fault is rectified.

   Note: You can close the war room only after entering all the mandatory information in the fault information modification module.

Notes:

• If you need to add members to the group during troubleshooting, see Adding Engineers to War Rooms.
• During troubleshooting, if you need to send a notification of the troubleshooting progress to related personnel, see Updating Progress Notices.
• If improvement items are identified for some products, O&M, or management during troubleshooting, you can create an improvement ticket and handle the ticket by referring to Managing Improvement Tickets.