- What's New
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User Guide
- Overview
- Orders
- Resource Packages
- Funds Management
- Bill Management (Old Version)
- Bill Management (New Version)
- Tax Help
- Coupons and Discounts
- Invoices Management
- Contracts
- Cloud Trace Service
- Appendix
- Best Practices
- API Reference
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FAQs
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Postpayment Instructions
- Are There Any Limits to How I Use Post Paid HUAWEI CLOUD Services?
- How Do I Apply for Postpayment?
- What Happens to My Top-Up Account If I Switch from Prepayment to Postpayment?
- Do Postpaid Customers Use Prepayment Or Postpayment When Purchasing a Yearly/Monthly Product?
- What Is a Billing Cycle? How Long Is the Billing Cycle for HUAWEI CLOUD?
- What Is a Repayment Period? How Long Is the Repayment Period for HUAWEI CLOUD?
- What Is Overdue? What Are the Consequences of Being Overdue?
- What Is a Grace Period of Huawei Cloud? How Long Is It?
- What Is a Retention Period of Huawei Cloud? How Long Is It?
- What Is a Due Date?
- How Are My Expenditures Settled?
- What Can I Do If I Have an Outstanding Amount?
- What Will Be the Result If the Payment Succeeds?
- What Will Be the Result If the Payment Fails?
- Why Did the Automatic Payment from My Credit Card Fail After the Bill Was Generated?
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Adding a Card
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Instructions
- Why Do I Need to Add a Credit Card?
- When Should I Add a Credit Card?
- Which Types of Customers Need to Add a Credit Card?
- Do I Need to Add a Credit Card If I Am a Reseller?
- What Credit Cards Are Supported for HUAWEI CLOUD (International)?
- What Should Be Noted When I Add a Credit Card?
- How Do I Add a Debit Card?
- Operations
- Problems
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Instructions
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Payment
- What Payment Methods Are Supported on HUAWEI CLOUD (International)?
- How Do I Make a Bank Transfer?
- What Type of Online Payments are Supported?
- What Can I Do If My Online Payment is Declined?
- What Can I Do If I Receive the Message, "Cardholder Authentication" and the Payment Page Does Not Respond During an Online Payment?
- Will My Subsequent Payments Be Restricted After an Online Payment Fails?
- What Is the Maximum Allowed for an Individual Online Payment?
- What Can I Do If I Transferred Money into the Wrong Account?
- What Is a Dedicated Top-Up Account?
- How Do I View My Dedicated Top-Up Account Information?
- How Do I Use My Dedicated Top-Up Account to Pay Bills?
- Repayment
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Bills
- How Do I Pay for My Bills As a Reseller Customer?
- Why Do Some Resources in Bills Not Have Resource Names or IDs?
- How Do I Find Cloud Service Resources By Resource Names or IDs?
- What Is a Child Resource?
- Why Can't I Access the Target OBS Bucket?
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Customers Using Monthly Settlement
- How Does Huawei Cloud Calculate the Billing Cycle?
- How Do I Pay for Yearly/Monthly Subscriptions?
- How Am I Charged in Monthly Settlement?
- How Do I Pay My Bill?
- Where Can I Find the Payment Details for a Credit Card I Added?
- When Is a Cash Coupon Used for Pay-per-Use Products?
- How Do I View the Usage Records of a Cash Coupon?
- How Do I View Past Account Statements?
- Why Is the Last-Hour Expenditure Data Missing from the Bill Pushed to the OBS on the Last Day of the Last Month?
- Why Am I Billed Twice in a Month for a Monthly Resource?
- When Is the Bill for My Expenditures Generated?
- Why Does the Amount Displayed on the Bill Have Eight Decimal Places?
- When Is the Tax for Pay-per-Use Products Collected?
- When Is the Tax for a Yearly/Monthly Subscription Collected?
- Why Are My CDN Expenditures Not Displayed in the Bill for This Month?
- Why Can't I Find the Expenditure Data of My Purchased Pay-per-Use Resources in the Bill?
- What Exchange Rate Is Used for Bills Settled Not in USD?
- Why Is Part of the Usage of One Month Included in the Usage of the Next Month?
- Why Are the Actual Start Time and End Time of a Monthly/Yearly Product Different from Those Displayed in the Bill Details?
- What Is a Negative Balance on a Credit Card?
- Why Is My Payable Amount Calculated Using Total Usage (Pricing Unit) Slightly Different from That Displayed in the Bill?
- Expenditure Quota
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Resource Packages
- Why Am I Getting Charged for My Pay-per-Use Products Even After I Purchased a Resource Package?
- How Will I Be Billed for Usage in Excess of a Resource Package I Purchased?
- Why Am I Still Getting Billed Even After Receiving an SMS Message Indicating That the Resource Package Has Been Used Up and the Service Has Stopped?
- Why Does My Resource Package Expire at 2019/09/01 00:00:00 When I Purchased it at 2019/08/26 18:00:00?
- If I Already Purchased a Resource Package, Why Am I Incurring New Charges?
- Why Did I Receive a Notification Indicating That I Have Exceeded the Resource Package Quota When I Actually Have Remaining Quota Left?
- How Will My Resource Packages with the Same Application Scenarios Be Used?
- Where Can I Buy Resource Packages?
- How Do I View the Usage of a Resource Package?
- What Are the Differences Between Resource Packages and Pay-per-Use Resources?
- Why Is the Remaining Resource Not Calculated in Real Time?
- When Does the Resource Package I Purchased Expire?
- When Will I Receive Resource Package Usage Alerts?
- How Will My Resource Packages Be Used To Pay for Cloud Services?
- Why Didn't the Individual Instance Usage Percentages of My Resource Package Add Up to 100%?
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Free Packages
- What Is a Free Package?
- How Do I Qualify For Free Packages?
- When Does a Free Package Expire?
- How Do I Use a Free Package?
- In What Data Centers Are Free Packages Available?
- Do I Need to Pay for a Free Package?
- Why Do I Have to Add a Payment Method to Use Free Packages?
- What Are the Differences Between Free Packages and My Packages in the Resource Center?
- How Do I Find Out How Much of My Free Package Quota I Have Used So Far or If I Already Exceeded It?
- Why Did I Receive a Bill When I Am Eligible for Free Packages?
- How Do I Provision Resources Included in a Free Package?
- Can I Continue to Use the Remaining Quota of a Free Package Next Month If It Has Not Been Used Up?
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Cash Coupons
- How Do I Use Cash Coupons?
- Can a Cash Coupon Be Combined with Commercial Discounts, Partner Authorized Discounts, and Promotional Discounts?
- Can I Use Multiple Cash Coupons at Once?
- What Are HUAWEI CLOUD Experience Cash Coupons?
- Can An Account Be in Arrears After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- Will Resources Be Automatically Deleted After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- What Usage Limits Are There for a HUAWEI CLOUD Experience Cash Coupon? How Do I Use a HUAWEI CLOUD Experience Cash Coupon?
- Why Can't I Use My Cash Coupon?
- Can I Request Invoices for the Amounts Paid Using Cash Coupons?
- Why Is My Resource Still Frozen After I Request a Cash Coupon for It?
- Why Was My Pay-per-Use Cash Coupon Not Used to Pay for My Pay-per-Use Product?
- How Do I View My Cash Coupon Usage Records?
- Can a Cash Coupon Be Used Multiple Times?
- How Can I Obtain and How to Use Test Coupon?
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Orders
- How Long Does It Take to Process an Approved Order?
- How Long Is the Validity Period of an Unpaid Order? Can I Extend the Period?
- How Do I View Completed Orders?
- How Do I Pay for My Order?
- How Do I Use Discounts and Coupons When Paying for an Order?
- How Is the Coupon Amount Split Among Orders?
- Can I Cancel an Order in the Pending Payment, Expired, or Processing State and How?
- Why Is My Order Automatically Canceled?
- Can I Resume a Canceled Order? Does the Order Disappear After Being Canceled?
- Can I Delete a Canceled Order?
- What Can I Do When an Order Fails to Be Submitted?
- What Should I Do If Some Resources in a Cloud Service Order Fail to Be Provisioned?
- What's New in Orders and Bills?
- What Changes Are Brought by the Combined Service and Combined Order?
- What Is a Combined Order?
- What Is a Combined Service?
- What's New in Export Templates?
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Renewals
- What Is the Difference Between a Top-Up and a Renewal?
- How Do I Renew an Instance?
- Where Can I View the Renewal Price?
- When Does a Resource Renewal Take Effect?
- Can I Change the Product Specifications in a Renewal?
- What Are the Renewal Period Options?
- How Long Is the Renewal Duration When I Renew a Resource for One Month?
- How Can I Renew My Resources in the Grace Period or Retention Period?
- Why Is the Duration of a Monthly Product Less Than or More Than One Month After I Renew It?
- What Can I Do If I Cannot Find the Resources to Be Renewed?
- Why Cannot I Renew a Resource? Which Resources Cannot Be Renewed?
- Can I Renew Expired, Frozen, and Released Resources?
- Why Is the Price for a Renewal Higher Than That for a New Purchase?
- Are There Any Discounts for Renewals?
- Is There a Discount for the Renewal of Resources Purchased During a Special Event?
- When Does an Automatic Renewal Take Place?
- How Do I Disable Auto-Renewal?
- Is a Cloud Service Product Automatically Renewed After It Expires?
- Will a Free Trial Product Be Automatically Renewed After the Trial Has Expired?
- Is a Resource Deleted After Expiration?
- When Do the Renewed Resources Take Effect If They Are Renewed Before Their Expiration?
- What Is the Validity Period Before Paying for a Renewal?
- How Do I Choose Between Renew and Buy Again?
- Can Frozen Resources Be Unsubscribed from, Released, or Deleted?
- Can Released Resources Be Renewed?
- How Can I Renew the Resources of an Enterprise Project?
- Does the Billing Mode Change Affect the Cloud Service Running?
- Does Changing the Specifications of a Product Affect Other Discounted Products?
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Unsubscriptions
- How Do I View the Refund for My Resource Unsubscription?
- Where Is the Money Returned After Unsubscriptions? When Will the Refund Arrive in My Account?
- When Will I Be Charged Handling Fees? How Is the Refund Calculated?
- Will Used Coupons Be Returned During My Resource Unsubscriptions?
- Can I Unsubscribe from a Yearly/Monthly Subscription?
- How Long Can My Unsubscription Request Get Approved?
- Which Cloud Services Cannot Be Unsubscribed From?
- Can I Unsubscribe from Pay-Per-Use Resources?
- Can I Unsubscribe from a Resource Package?
- Why Can't I Find Resources On the Unsubscriptions Page?
- Can a Resource Be Retrieved After Its Unsubscription?
- Will Unsubscribed Resources Be Automatically Stored in the Recycle Bin?
- Precautions When You Unsubscribe from Resources Over $1000 USD
- Can I Modify the Region Specified in an Order?
- How Do I Delete an EVS Disk?
- Resources
- Others
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Postpayment Instructions
- General Reference
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Renewal Rules
You can renew your yearly/monthly subscribed resources to prolong their validity periods. If a resource is renewed when it is in a grace period or retention period, the renewal for this resource starts from when the resource expired instead of the time when the renewal is operated. .
Rules
Renewal restrictions
- Reserved instances are not renewable.
- Pay-per-use resources and spot instances are not renewable.
- If an order is not completed, the resources cannot be renewed.
- If an order for changing the specifications of a yearly/monthly resource has been submitted but has not been completed, such a resource is not renewable.
- Yearly/monthly resources that have been changed or are being changed to pay-per-use billing mode are not renewable.
- If a yearly/monthly resource has supplemented resources, the yearly/monthly resource is not renewable until the supplemented resources have been provisioned successfully, ensuring that the yearly/monthly resource and the supplemented resources expire at the same time.
- If a partner's customer accounts in the reseller model is frozen by the partner, the renewals are not allowed for these accounts. Contact the partner to handle it.
- Unsubscribed or released resources are not renewable.
- Resources no longer available are not renewable.
Rules for a consolidated renewal
- Associated resources must be renewed as a whole. Attached resources can be renewed as a whole or separately.
Example: You subscribed to an ECS by month with a system disk bound and a VPC configured. When you renew the ECS, the bound system disk must be renewed together. The VPC can be renewed separately.
- Solution product portfolios and DevCloud packages must be renewed as a whole and it is not allowed to renew only some resources in the portfolios or packages.
- If there are applicable discounts for a combined purchase package renewal, you can only renew all resources in the package. If no discounts can be applied for the package renewal, you can renew specific resources in the package separately.
Example: You have purchased a promotional package of a monthly ECS (specifications: s6.small.1 ECS + VPC network). You must renew the whole package to use an applicable discount. Only when no discount can be applied for renewing the package, you can renew the monthly ECS and VPC separately.
- For any other package, you can renew it as a whole or specific resources in the package. However, after you renew specific resources in a package, the package cannot be renewed as a whole any longer and discounts for a whole package renewal cannot be used.
- The resources in a combined service need to be renewed as a whole, for example, the ECS.
Rules for a batch renewal
- Resources in commercial use cannot be renewed together with those pending commercial use.
- Offline Dedicated Cloud cannot be renewed in batches.
- If an order is not completed, the resources cannot be renewed in batches.
- Trial products cannot be renewed in batches.
- Portfolio products cannot be renewed in batches.
- Resources no longer available cannot be renewed in batches.
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