Help Center/ Cloud Operations Center/ Billing/ Arrears
Updated on 2025-08-08 GMT+08:00
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Arrears

If your account is insufficient to pay your amount due, your account goes into arrears. If you want to continue using your COC resources, you will need to top up your account in a timely manner.

Arrears Reason

In pay-per-use mode, your account goes into arrears when the account balance is insufficient.

Impact of Arrears

  • Yearly/Monthly

    This is a prepaid billing mode, so you can continue using yearly/monthly resources even if your account is in arrears. However, certain actions, including purchasing COC packages, changing specifications, increasing quotas, and renewing subscriptions, incur fees and are temporarily unavailable. To avoid service unavailability, renew your packages in time.

  • Pay-per-Use

    If your account is insufficient to pay your amount due, your account goes into arrears and the pay-per-use COC resource enters the grace period. You need to pay for the costs incurred during the grace period, which can be viewed under Billing Center > Overview. Huawei Cloud will automatically deduct the arrears amount when you top up your account.

    If you do not bring your account balance current before the grace period expires, your resources will enter the retention period and become frozen. You cannot perform any operations on the pay-per-use resources during this period.

    If you do not pay the arrears amount after the retention period expires, your COC pay-per-use resources cannot be used.

    Figure 1 Resource lifecycle

    For details about the grace period and retention period, see What Is a Grace Period of Huawei Cloud? How Long Is It? and What Is a Retention Period of Huawei Cloud? How Long Is It?

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account (Prepaid Direct Customers).

If COC is no longer used, you can disable it to avoid further fee deduction.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of Billing Center. Then, anytime an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, address the issue in a timely manner. If the resource usage for your service is stable, you can change the billing mode to yearly/monthly to save money.