Viewing a Reserved Outbound Call
After an agent accesses the agent outbound call task page, the agent can access the page for reserving an outbound call according to the system prompt or directly access the page for reserving an outbound call through the menu.
Procedure
- Sign in to the AICC as an agent. Choose .
- Check the list that displays the reserved outbound calls added to the current agent in ascending order by reserved call time.
Table 1 Parameters in the reserved outbound call list Parameter
Description
Customer Number
Number used for a reserved call.
Reserved Call Time
Reserved call time.
Associate Outbound Call Task
Name of the outbound call task associated with the reservation.
Result
Call result.
- Failed
- Successful
- Reject
Failure Cause
Failure cause.
Reservation Status
- Reserved
- Prepare for callback (within 5 minutes before the reservation time)
- Callback
- Completed
Remarks
Remarks.
Business Result
Business result of the call.
Business SubStatus
Sub-status of the business result.
Business Description
Description of the business result.
Operation
Operations that can be performed on the current call. The options are as follows:
- Call
- Modify
- Delete
- Adjustment Record
- Survey Result (This button is available when the outbound call task is associated with a survey.)
- Set search criteria based on Table 2, and click Search to search for reserved outbound calls that meet the search criteria.
Table 2 Search criteria for querying reserved outbound calls Parameter
Description
Customer Number
Customer number.
Fuzzy search by suffix is supported.
Task Name
Name of the associated outbound call task.
Fuzzy query is supported.
Start Time - End Time
Start time and end time.
Reset
Button for resetting the search criteria and refreshing the list.
- Click Modify, set Remarks, and click Save. The reserved outbound call remarks are modified successfully.
- Click Delete to delete a reserved outbound call record. Only numbers that have not been used to make calls can be deleted.
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