Adding a Customer Number to the Blocklist

Scenario Description

When an agent executes an outbound call task, if a customer does not want to be called anymore, the agent can add the customer to the blocklist.

Procedure

1. Sign in to the AICC as an outbound call agent.
2. Choose Outbound Call > Agent Call.
   Figure 1 Outbound call execution
   

3. Click . The dialog box for adding a number to the blocklist is displayed. The following table describes the GUI elements in the dialog box.

   Table 1 GUI elements on the page for adding a number to the blocklist

   Element/Component	Description
   Add blockList type	The options are as follows: Number Type: A customer has multiple numbers. Only the number is in the blocklist. Other numbers can still be called. Customer Type: All customer numbers are blocklisted.
   Called Number	Blocklisted number. This element is available only when Add blockList type is Number Type.
   Validity Time (Hour)	Validity period of the blocklist, in hours. The value ranges from 1 to 120. For example, if you enter 1, the blocklist becomes invalid one hour after it is created.
   Remarks	Blocklist remarks.

   Figure 2 Adding a number to the blocklist
   

4. Set mandatory parameters and click Save. The number is added to the blocklist successfully.