Configuring the Preconfiguration Intelligent Flows

Importing Flows
By default, no flow exists for intelligent information matching after a tenant is created. If a tenant subscribes to the intelligent information matching service, operations personnel need to provide related flows for the tenant administrator to import. After the tenant administrator slightly configures or modifies the flows, functions such as intelligent knowledge recommendation can be implemented.
Configuring the Intelligent Agent Assistant
The intelligent agent assistant can improve the customer service efficiency and quality, reduce the waiting time of customers, and enable agents to focus on more complex issues.
Configuring the Intelligent Information Matching Flow
Configuring the Satisfaction Feedback Flow
In a call test, the GUI and flow orchestration are used to implement the satisfaction feedback function.
Configuring the SmartCare Flow
If a network fault occurs in an area or a cell in the carrier system, customers may call the carrier service hotline to consult or report the network fault. The AICC Bot is integrated with the SmartCare to invoke the CCA to obtain fault demarcation results and answer customers' questions, implementing self-closed-loop services for network fault consultation and reporting.
Releasing Flows and Testing Calls
This section describes how to release a flow and how to test the released flow.