Viewing Skill Queue Adjustment Records

Prerequisites

The agent has the Reset Skill Record menu permission.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Connection Operation Log > Reset Skill Record.
2. Set search criteria to search for skill queue adjustment records based on the criteria.
   Figure 1 Reset Skill Record page
   

   Table 1 GUI elements on the Reset Skill Record page

   Element	Type	Description
   Time	Drop-down list	The options are as follows: 1 Day 3 Days 7 Days Customization
   Adjust Service Account	Text box	Business account of the agent who adjusts a skill queue. Business account of an inspector.
   Adjust Agent WorkNo	Text box	Employee ID of the agent who adjusts a skill queue. Agent ID of an inspector.
   Adjusted Service Account	Text box	Business account of the agent whose skill queue is adjusted. Business account of the agent whose skill queue is adjusted by an inspector.
   Adjusted Agent WorkNo	Text box	Employee ID of the agent whose skill queue is adjusted. Employee ID of the agent whose skill queue is adjusted by an inspector.
   Query	Button	Perform a search.
   Reset	Button	Reset search criteria.
   Adjust Service Account	Label	Business account of the agent who adjusts a skill queue. Business account of an inspector.
   Adjust Agent WorkNo	Label	Employee ID of the agent who adjusts a skill queue. Agent ID of an inspector.
   Adjusted Service Account	Label	Business account of the agent whose skill queue is adjusted. Business account of the agent whose skill queue is adjusted by an inspector.
   Adjusted Agent WorkNo	Label	Employee ID of the agent whose skill queue is adjusted. Employee ID of the agent whose skill queue is adjusted by an inspector.
   Adjust Time	Label	Time when a skill queue is adjusted.
   Skill Queue Before Adjustment	Label	Skill queue to which an agent has signed in before skill queue adjustment.
   Skill Queue After Adjustment	Label	Skill queue to which an agent signs in after skill queue adjustment.