Querying Service Ticket Status

Updated on 2025-02-10 GMT+08:00

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Query the status of a service ticket.

GET /v2/servicerequest/cases/{case_id}/status

**Table 1** Path parameters
Parameter	Mandatory	Type	Description
case_id	Yes	String	Specifies the service ticket ID. Minimum length: 1 Maximum length: 64

**Table 2** Request header parameters
Parameter	Mandatory	Type	Description
X-Auth-Token	Yes	String	Specifies the user token. It can be obtained by calling the IAM API (value of X-Subject-Token in the response header). Minimum length: 1 Maximum length: 5000
X-Language	No	String	Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default. Some internationalization information, such as the service ticket type and name, is displayed based on the language environment. Minimum length: 1 Maximum length: 32
X-Time-Zone	No	String	Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default. Time-related data is processed based on the time zone of the environment. Minimum length: 1 Maximum length: 32

Status code: 200

**Table 3** Response body parameters
Parameter	Type	Description
status	Integer	Specifies the status. The options are 0 (To be processed), 1 (Processing), 2 (To be confirmed), 3 (Completed), 4 (Canceled), 12 (Invalid), and 17 (Pending feedback). Minimum value: 0 Maximum value: 20

None

Status code: 200

Response of status code 200

{
  "status" : 0
}

Status Code	Description
200	Response of status code 200

Parent topic: Ticket Query

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