更新时间：2024-09-24 GMT+08:00
获取技能队列实时监控指标
场景描述
获取技能队列实时监控指标。
接口方法
设置成“POST”。该接口仅支持POST方法，不支持PUT、GET和DELTE等方法。
内部封装接口
BMS接口：/ccbms/ws/monitor/rindexSkill
请求URL
https://ip:port/rest/cmsapp/v1/openapi/skill/rindex
其中，公有云环境请联系管理员获取，ip为CC-CMS服务器地址，port为CC-CMS服务器的HTTPS端口号。
非公有云环境如果配置了NSLB服务，ip请填写NSLB的服务器地址，port为CC-CMS服务在NSLB映射的HTTPS端口号。
请求说明
|
序号 |
名称 |
参数类型 |
是否必选 |
说明 |
|---|---|---|---|---|
|
1 |
Content-Type |
String |
True |
固定填 application/json; charset=UTF-8。 |
|
2 |
Authorization |
String |
True |
生成方式参见C2 监控/系统外呼/话单/知识库类接口鉴权方式。 |
|
参数名 |
数据类型 |
是否必选 |
说明 |
|---|---|---|---|
|
ccId |
int |
True |
呼叫中心编号。 取值范围：1～65535 |
|
vdn |
int |
True |
虚拟呼叫中心编号。 取值范围：1～5000 |
|
skillIds |
array |
True |
技能队列ID信息的对象数组。 数组长度不大于1000。 取值范围：1～2000 |
|
indexIds |
array |
True |
指标的数组。数组最大长度为技能实时监控指标的个数，当前为12。 该对象的参数说明请参见表2 |
响应消息
|
参数名 |
数据类型 |
说明 |
|---|---|---|
|
result |
String |
查询结果。取值如下：
失败的原因说明请参见错误码参考。
说明：
当前字段为兼容8.13及其之前版本接口响应参数使用。 |
|
resultCode |
string |
查询结果。取值如下：
失败的原因说明请参见错误码参考。 |
|
resultDatas |
array |
查询成功后，返回结果信息的对象数组。 该数组中对象的参数说明请参见表4。
说明：
当前字段为兼容8.13及其之前版本接口响应参数使用。 |
|
resultDesc |
array |
查询成功后，返回结果信息的对象数组。 该数组中对象的参数说明请参见表4 |
样例报文
- 请求头：
Content-Type: application/json;charset=UTF-8 Authorization: ******************
- 请求参数：
{ "ccId":1, "vdn":170, "skillIds":[1,2], "indexIds":["IDX_COUNT_REAL_SKILL_QUEUE","IDX_COUNT_REAL_SKILL_HANDLE","IDX_DURATION_SKILL_MAX_QUEUE_ACK", "IDX_COUNT_20S_CALL_FOR_5MIN","IDX_COUNT_REAL_AGENT_SIGN_IN","IDX_COUNT_REAL_AGENT_CONNECT", "IDX_COUNT_REAL_AGENT_SET_IDLE","IDX_COUNT_REAL_AGENT_USABLE","IDX_COUNT_REAL_AGENT_SET_BUSY", "IDX_COUNT_REAL_AGENT_ACW","IDX_COUNT_REAL_AGENT_REST","IDX_COUNT_REAL_AGENT_STUDY"] }
- 响应参数：
{ "result": "0", "resultCode": "0100000", "resultDatas": [ { "id": "1", "idxs": [ { "id": "IDX_COUNT_REAL_SKILL_QUEUE", "val": "0" }, { "id": "IDX_COUNT_REAL_SKILL_HANDLE", "val": "0" }, { "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK", "val": "0" }, { "id": "IDX_COUNT_20S_CALL_FOR_5MIN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SIGN_IN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_CONNECT", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_IDLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_USABLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_BUSY", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_ACW", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_REST", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_STUDY", "val": "0" } ] }, { "id": "2", "idxs": [ { "id": "IDX_COUNT_REAL_SKILL_QUEUE", "val": "0" }, { "id": "IDX_COUNT_REAL_SKILL_HANDLE", "val": "0" }, { "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK", "val": "0" }, { "id": "IDX_COUNT_20S_CALL_FOR_5MIN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SIGN_IN", "val": "1" }, { "id": "IDX_COUNT_REAL_AGENT_CONNECT", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_IDLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_USABLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_BUSY", "val": "1" }, { "id": "IDX_COUNT_REAL_AGENT_ACW", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_REST", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_STUDY", "val": "0" } ] } ], "resultDesc": [ { "id": "1", "idxs": [ { "id": "IDX_COUNT_REAL_SKILL_QUEUE", "val": "0" }, { "id": "IDX_COUNT_REAL_SKILL_HANDLE", "val": "0" }, { "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK", "val": "0" }, { "id": "IDX_COUNT_20S_CALL_FOR_5MIN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SIGN_IN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_CONNECT", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_IDLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_USABLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_BUSY", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_ACW", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_REST", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_STUDY", "val": "0" } ] }, { "id": "2", "idxs": [ { "id": "IDX_COUNT_REAL_SKILL_QUEUE", "val": "0" }, { "id": "IDX_COUNT_REAL_SKILL_HANDLE", "val": "0" }, { "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK", "val": "0" }, { "id": "IDX_COUNT_20S_CALL_FOR_5MIN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SIGN_IN", "val": "1" }, { "id": "IDX_COUNT_REAL_AGENT_CONNECT", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_IDLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_USABLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_BUSY", "val": "1" }, { "id": "IDX_COUNT_REAL_AGENT_ACW", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_REST", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_STUDY", "val": "0" } ] } ] }
父主题： 技能队列维度实时接口
