Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring a Common IVR/ Configuring IVR Recording

Updated on 2024-10-12 GMT+08:00

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Configuring IVR Recording

You can configure IVR recording to enable or disable recording in common IVR call flows.

Procedure

Sign in to the AICC and choose Configuration Center > Chatbot Management > Flow Configuration.
Choose System > System Settings > System Settings and edit the CCIVRRECORDFLAG parameter.
Set Value to Enable to enable recording or Disable to disable recording.
Log in to the OpenEye and dial the access code added on the Called Party page. If you can hear the tone played by the robot, the call can be completed normally, and the recording file can be obtained from the storage device of the server, the configuration is successful.

Figure 1 System parameter for configuring IVR recording

Figure 2 Selecting Enable for the recording flag

Parent topic: Operator: Configuring a Common IVR

Previous topic: Configuring a Flow Track

Next topic: Querying Flow Transfer Records

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