Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring a Common IVR/ Configuring a Flow Track

Updated on 2024-10-12 GMT+08:00

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Configuring a Flow Track

By adding a calling number and using the OpenEye to call a called route that has been associated with an IVR flow, you can view the track of the flow after the voice is transferred to the IVR, for example, the transition of each diagram element in the flow, for fault locating.

Flow Tracking is a common module. For details, see Viewing Flow Tracks.

Parent topic: Operator: Configuring a Common IVR

Previous topic: Configuring a Called Route

Next topic: Configuring IVR Recording

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