Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring a Common IVR/ Configuring a Called Route
Updated on 2024-10-12 GMT+08:00
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Configuring a Called Route

A called route refers to the called number associated with an IVR flow and consists of an access code and an extension code. A customer can trigger the IVR flow by directly dialing the called number or connect to the called number of the CEC through the core network. A called number can be associated with only one IVR flow. An IVR flow can be associated with multiple called numbers.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Access Configuration > Called Party.
  2. Click New and configure called route information, as shown in Figure 1.

    Figure 1 Creating a Called Party Configuration
    Table 1 Key parameters in the Creating a Called Party Configuration dialog box

    Parameter

    Description

    Access Code

    A customer can directly dial Access code+Extension code to access an IVR flow.

    The available access codes are allocated by the system administrator when the system administrator creates the tenant.

    Extension Code

    A customer can directly dial Access code+Extension code to access an IVR flow.

    An extension code is a string of 1 to 12 characters and can contain only digits, asterisks (*), and number signs (#).

    Device Type

    Select IVR to transfer voice calls to an IVR flow.

    Please Choose IVR.

    Select a published IVR flow as required.

  3. Click Save.

    The configured flow is automatically synchronized to the intelligent IVR. The intelligent IVR saves the flow information based on the flow access code.