senMsgRsp

1.1

resultDesc

string

False

返回结果码描述

根据不同的场景，返回描述不一样：

• CONNECT连接座席

  如果resultCode返回0：成功

  如果resultCode返回12：The current time is not within the working time of the service agents

  如果resultCode返回13：No ccucs address available!

  其他非零错误请参见《CCUCS接口开发指南》中的错误码参考。

• CONNECT连接机器人

  如果resultCode返回0：connect to robot successfully或process robot multi message successfully。

  如果resultCode返回13：Failed to disconnect robot或No ccucs address available!或fail to initialize robot

• DISCONNECT断连座席

  如果resultCode返回0：disconnect successfully

  如果resultCode返回13：disconnect failed

• DISCONNECT断连机器人

  如果resultCode返回0：Disconnect robot successfully

  如果resultCode返回13：Failed to disconnect robot

• CHAT座席场景

  如果resultCode返回0：sendUserMessage successfully.

  如果resultCode返回13：sendUserMessage failed

• CHAT机器人场景

  如果resultCode返回0：Failed to disconnect robot 或Send message to robot successfully 或process robot multi message successfully

• TRANS2AGENT场景

  如果resultCode返回13：转人工失败，找不到渠道配置transfer to agent failed, none channel config found.

  如果resultCode返回13：转人工失败，会话已失效。fail to transfer from robot to agent,session keep touch failed.

  如果resultCode返回13：转人工失败,当前已经是人工服务。fail to transfer from robot to agent,it has been agent service.

  如果resultCode返回12：当前非座席工作时间！The current time is not within the working time of the service agents.

  如果resultCode返回13：转人工失败, 无法连接CCUCS。fail to transfer from robot to agent,connect to ccucs failed.

  如果resultCode返回13：断开机器人连接失败。Failed to disconnect robot

  如果resultCode返回0：transfer from robot to agent success.

• INPUT场景

如果resultCode返回13：发送输入状态失败，找不到渠道配置。send inputStatus failed, none channel config found.

如果resultCode返回13：现在是机器人服务,此条消息无法发送！This is robot service,this message is prevented!

0：sendUserMessage successfully.

如果resultCode返回13:发送用户消息失败！sendUserMessage failed

1.2

resultCode

string

True

接口返回码，成功为0，非0失败，详情请见resultDesc。