Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Making Intelligent Outbound Calls/ Preparations for Creating Outbound Call Tasks/ Managing Task Groups
Updated on 2024-10-12 GMT+08:00
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Managing Task Groups

Context

Different percentages (with a sum of 100%) can be set for tasks in a task group. During data import, data is imported to specified outbound call tasks based on the percentages.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Call Config > Task Group Management.
  2. Click New.

    Figure 1 Create task group
    • Task group name: The task group name must be unique in a tenant space and cannot contain the following special characters: `~!@#$%^&*()+=|{}'":;\[]/?.¥...',
    • describe: Enter a task group description. The description cannot exceed 255 characters.
    • mission name: Only outbound call tasks in the Waiting, Completed, Suspended, Executing, or Draft state can be selected. Outbound call tasks that are already in other task groups cannot be selected.
    • contact list: View the batch name.
    • Proportion(%): Enter a positive integer ranging from 1 to 100. The sum of percentages must be 100%. During data import, data is allocated based on the percentage.

  3. Click Save.
  4. Click Import. In the Import dialog box, download the outbound call data template, fill in the template, upload the file, and click OK. For details about how to import outbound call data, see Importing Outbound Call Data.

    Figure 2 Import

    If the associated target task has expired or been archived, data cannot be imported again.

  5. Click Import Result to check the imported content.
  6. (Follow-up activity) After the outbound call data is successfully imported, access the Outbound Call > Call Mgmt page, enable , and execute the outbound call task.