Updated on 2024-10-12 GMT+08:00

Setting the Handled Number

During a call, an agent can set the handled number to identify the service object.

Context

If no handled number is set, the handled number is the same as the customer number.

Procedure

Click to set the handled number in the dialog box that is displayed. The handled number can contain a maximum of 50 characters.

Figure 1 Setting the handled number