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Updated on 2025-11-07 GMT+08:00
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Satisfaction Survey

This diagram element is used to play voices or videos to instruct customers to press keys for interaction and collect their satisfaction details about corresponding calls.

Diagram Element

Parameter Description

The following figure shows the parameters of the Satisfaction Questionnaire diagram element.

Figure 1 Node Attribute page
The parameter is described as follows:
  • Node Name: name displayed on the diagram element, which can be customized.

Condition Branch Description

Table 1 Condition branch description

Condition Branch

Description

Usage

SYSERROR_INNER

ODFS internal error

Triggered when an unknown error occurs in the ODFS. If no satisfaction option is selected, the flow goes to the exception handling flow.

Typical Application Scenario

The Satisfaction Questionnaire diagram element is used only when an automatic outbound call task needs to be associated with an intelligent IVR survey flow. After an intelligent outbound call task is started, if the intelligent IVR flow associated with the outbound call task contains the Satisfaction Questionnaire diagram element, the survey content specified for the outbound call task is played to customers.

Parent topic: Diagram Elements