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Help Center/ Service Tickets/ API Reference/ Historical APIs/ Querying Service Ticket Related Product

Querying Service Ticket Related Product

Updated on 2022-07-15 GMT+08:00

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Function Description

When submitting a service ticket, users can select the product type related to their problem.

URI

GET /v1.0/servicerequest/case/subtype

Request

Request Parameters

None

Request Example

None

Response Message

Response Parameters

**Table 1** Response parameters
Parameter	Type	Description
totalCount	Integer	Specifies the total number of products related to the service ticket.
subTypeList	List<SubType>	Specifies the list of products related to the service ticket. For details, see Table 2.

**Table 2** subTypeList field data structure
Parameter	Type	Description
subTypeName	String	Specifies the problem related product. The options are service type or commodity type.
subTypeId	Integer	ID of the product related to the problem.
productCategoryList	List<ProductCategory>	Product information list. For details, see Table 3.

**Table 3** productCategoryList field data structure
Parameter	Type	Description
productCategoryId	String	Product type ID, such as the ID corresponding to ECS.
productCategoryName	String	Product type name, for example, ECS.
productCategoryDesc	String	Description of the product type.

Example Response

{
    "totalCount": 13,
    "subTypeList": [
        {
            "subTypeName": "Infrastructure",
            "subTypeId": 1,
            "productCategoryList": [
                {
                    "productCategoryId": "a51b98a1eb514f7c9c2509c92697ef76",
                    "productCategoryName": "Event",
                    "productCategoryDesc": "Problems related to event rules, event discounts, prize information, and public beta"
                },
                {
                    "productCategoryDesc": "f3b1735f70e542019510458583d9b55e",
                    "productCategoryName": "User account",
                    "productCategoryId": "Problems related to account registration, account information query, account modification, and account cancellation"
                }
            ]
        },
        {
            "subTypeName": "Calculation",
            "subTypeId": 0,
            "productCategoryList": []
        }
    ]
}

Status Code

For details about status codes, see Status Codes.

Error Code

For details about error codes, see Historical Error Codes.

Parent topic: Historical APIs

Previous topic: Service Ticket Operations

Next topic: Querying Service Ticket Problem Type

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