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- Service Overview
- User Guide
-
API Reference
- Before You Start
- API Overview
- Calling APIs
- Application Examples
-
API v2 (Recommended)
- Agreement Management
- Attachment Management
- Service Ticket Management
- Service Ticket Permission Management
- Attachment Management
- Authorization Management
- Service Ticket Quota Management
-
Basic Ticket Configuration Query
- Querying Country/Region Code
- Querying Problem Type List
- Querying Additional Parameters
- Querying Problem Type Template
- Querying Service Ticket Category List
- Querying Product Type List
- Querying Region List
- Service Ticket Satisfaction Category List
- Querying Problem Severity List
- Querying Service Ticket Limits (Such As Limited CCs in an Email)
- Label Management
- Ticket Message Management
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Ticket Query
- Querying Agency Information
- Querying Partner Service Ticket Permissions
- Statistics of Service Tickets in Various Statuses
- Querying Service Ticket Details
- Querying Service Ticket Operation Logs
- Querying Service Ticket CC
- Querying Service Ticket Status
- Querying Associated Partner Service Information
- Querying Service Ticket List Interface
- Querying Sub-User Information
- Management of Associated Tickets
- Verification Code Management
-
Historical APIs
- Creating a Service Ticket
- Querying Service Ticket List
- Querying Service Ticket Details
- Uploading an Attachment
- Downloading an Attachment
- Deleting an Attachment
- Adding a Message
- Service Evaluation
- Service Ticket Operations
- Querying Service Ticket Related Product
- Querying Service Ticket Problem Type
- Querying Templates
- Querying Regions
- Appendix
- Change History
- General Reference
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Overview
OSM is a customer service system that supports HUAWEI CLOUD's after-sales services. After-sales service personnel process (consulting or technical fault reporting) service tickets submitted by HUAWEI CLOUD customers via telephone, official website, and app on the OSM.
This document describes how to use APIs to perform service ticket related operations, such as creating, deleting, and querying a service ticket. For details about all supported operations, see API Overview.
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