Help Center/ Cognitive Engagement Center/ API Reference/ Inspection, Monitoring, and Statistics Collection Interface Reference/ Monitoring and Statistics Collection/ Inspection Relationship Maintenance Interfaces/ Setting Inspection Relationships
Updated on 2023-12-19 GMT+08:00
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Setting Inspection Relationships

Description

This interface is invoked to set the inspection relationships between a specified inspector group and a user group.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

Request URL

https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/configqcrelation

In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.

Request Description

Table 1 Parameters in the request header

No.

Parameter

Type

Mandatory

Description

1

Content-Type

String

Yes

The value is fixed to application/json; charset=UTF-8.

2

Authorization

String

Yes

For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication.
Table 2 Parameter description

Parameter

Type

Mandatory

Description

ccId

Integer

No

Call center ID. The value ranges from 1 to 65535.

  • In the independent deployment environment, the default value is the value of Default Call Center ID on the Configuration Center > System Management > Parameter Settings page after a system administrator signs in to the AICC.

qcGroupId

Integer

Yes

ID of an inspector group.

inspectedGroupIds

Array

Yes

Agent group ID set.

vdn

Integer

Yes

ID of a VDN.

Response Message

Table 3 Parameter description

Parameter

Type

Description

resultCode

String

Execution result. The options are as follows:

  • 0100000: success
  • Other values: failure
  • For details about the failure causes, see Error Code Reference.

resultDesc

String

Description of the result.

Message Example

  • Request header 
    Content-Type: application/json;charset=UTF-8
Authorization: ******************
  • Request parameters 
    {
    "ccId":1,
    "qcGroupId":"159282396714302232563636876268",
    "inspectedGroupIds":["159253666192354492596520647666"],
    "vdn":113
}
  • Response parameters 
    {
    "resultCode": "0100000",
    "resultDesc": "Configured successfully"
}