Automatically Answering a Call

AgentEvent_Auto_Answer

This event indicates that an agent automatically answers a call.

• caller: calling number in text format.
• called: called number in text format.
• callid: ID of the call in text format.
• type: media type of the call in text format, either assistant call or main call.
• feature: call type, where 0 indicates a common inbound call, 7 indicates a common outbound call, and 43 indicates a predicted outbound call. feature is associated with callid and does not change with actions such as call transfer.
• mediaAbility: media capability, where 1 indicates voice, 2 indicates video, 3 indicates audio and video, 5 indicates text, and 6 indicates H5 video.
• transfer: in text format, indicating whether the current call is set up through call transfer. The value yes indicates that the call is set up through call transfer, and the value no indicates that the call is set up not through call transfer.
• transfrom: in text format, indicating the source of the transfer if the call is set up through transfer. If the call is not set up through transfer, this field is left empty.
• mediaType: media type. The options are as follows:
  • 1: text chat
  • 2: click-to-dial call
  • 4: callback request
  • 5: common voice or video call
  • 15: predicted outbound call
  • 16: previewed outbound call
  • 17: message call
  • 19: common video call
  • 51: multimedia web chat
  • 53: social chat

{"message":"","retcode":"0","event":{"eventType":"AgentEvent_Auto_Answer","workNo":"49999","content":{"caller":"70093","transfer":"no","callid":"1456404171-43","transfrom":"","called":"6048","type":"main","mediaAbility":"1","feature":"0","mediaType": 5}}}