Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ Customer Exiting a Call
Updated on 2025-03-31 GMT+08:00
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Customer Exiting a Call

  • Identifier

    AgentEvent_Customer_Release

  • Function

    This event indicates that a customer exits a call with a specified call ID.

  • Additional information

    callid: call ID.

    number: customer number.

  • Example

    {"message":"","retcode":"0","event":{"eventType":"AgentEvent_Customer_Release","workNo":"49999","content":{"callid":"1456404171-43","number":"70093"}}}