Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ Intelligent Outbound Call Tasks/ Making a Reserved Outbound Call/ Executing a Reserved Outbound Call Task
Updated on 2023-10-12 GMT+08:00
View PDF

Executing a Reserved Outbound Call Task

During the reserved outbound call time, an agent can access the outbound call task page to execute the reserved outbound call task. If the reservation task times out, the system notifies the agent when the agent enters the outbound call task.

Context

The outbound call task refreshes and displays the total number of reserved outbound calls that have expired and the total number of reserved outbound calls that are about to expire within 5 minutes every minute, and reminds agents to process reserved outbound call tasks.

Procedure

  1. Sign in to the AICC as an agent. Choose Outbound Call > Reserved Call.
  2. Select the reservation task to be executed and click Call. The agent starts to dial the reserved customer number.

    An outbound call can be made only when the following conditions are met: The number has not been used to make an outbound call, and the agent has signed in and is in idle state.