Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Intelligent Outbound Call Tasks/ Agent Outbound Call Task/ Viewing the Outbound Call Result
Updated on 2024-10-12 GMT+08:00
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Viewing the Outbound Call Result

Agents can view the results of outbound call tasks that have been executed and supplement or modify the business results.

Prerequisites

An outbound call task is executed, such as an agent outbound call task, a preview outbound call task, or a predicted outbound call task.

Procedure

  1. Sign in to the AICC as an agent.
  2. Choose Outbound Call > Agent Call.
  3. Click the row where the task is located to view the outbound call result details.
  4. On the Outbound Call Result page, click Details.
  5. On the outbound call result details page, click Business Result to supplement or modify the business result.

    Table 1 GUI elements on the business result filling page

    Element/Component

    Description

    Task Name

    Name of the manual or predicted outbound call for which the business result is entered.

    Result

    Business result.

    Description

    Business result description.

Parent topic: Agent Outbound Call Task