Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Making Intelligent Outbound Calls/ Ringback Tone Recognition
Updated on 2023-10-12 GMT+08:00
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Ringback Tone Recognition

  1. Sign in to the AICC as a tenant administrator and choose Outbound Call > RBT Recognize.

    Figure 1 RBT Recognize page
    • Start Time: Set the recording start time for query.
    • End Time: Set the recording end time for query.
    • Outbound number: Enter a called number of a customer.
    • Status: Select To be confirmed or Confirmed.

  2. After the start time and end time are selected, query data. (The end date cannot be earlier than the start date, and the date range cannot cross months.)
  3. Click Advanced Search. Enter the outbound call number or select a status from the drop-down list and click Search.
  4. View ringback tone recognition results. Click Play to play the record of a CDR.
  5. Click Business Result. If the business result of the current data is edited, the updated business result is displayed in the list.