Agent Work Statistics

Procedure

1. Sign in to the AICC as a tenant administrator and choose Outbound Call > Agent Work.
   Figure 1 Agent Work page
   

2. Select a start time, an end time, and an outbound call task or agent whose statistics are to be collected.
   

   The time range is less than or equal to seven days.

   Select at least one outbound call task or agent.

3. If the query is successful, click . The message "The exported data contains personal information. Exercise caution when performing this operation" is displayed, as shown in Figure 2. After you click OK, the message "The export task list has been created. Do you want to view it in the export list?" is displayed.
   Figure 2 Exporting a data package
   
   

   The exported data contains personal data. Exercise caution when processing the exported data to prevent personal data leakage and abuse.

4. Click to download the exported CSV file.
   Figure 3 Exporting a CSV file