Viewing Reservation Details of an Outbound Call Task
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Click Reservation Details. View the list of reserved outbound calls associated with the current outbound call task. The following table describes the parameters in the list.
Table 1 Parameters in the reserved outbound call list Parameter
Description
Customer Number
Number used for a reserved call.
Reserved Call Time
Reserved call time. If a call is not processed after the reserved time, the value of this parameter is displayed in red. If the reservation is about to expire in the next 5 minutes, it is displayed in yellow.
Initiated by
Account of the agent who makes the reserved outbound call.
Call Time Segment
Call time segment.
Status
Status of a call.
- Pending
- Executing
- Completed
Result
Call result.
- Failed
- Successful
- Reject
Failure Cause
Cause of a call failure.
Business Result
Business result of the call.
Substate
Sub-status of the business result.
Business Description
Description of the business result.
Operation
- Modify
- Adjustment Record
- Play
- Click Query to query desired outbound calls.
Table 2 Search criteria for querying reserved outbound calls Parameter
Description
Customer Number
Customer number.
Fuzzy search by suffix is supported.
Call Result
Call result.
- Failed
- Successful
- Reject
Task Name
Name of the associated outbound call task.
Fuzzy query is supported.
Start Time/End Time
Start time/End time.
Query Archived Data
Determines whether to query the archived reserved outbound call data of the outbound call task.
Business Result
Business result. The source is the existing business result of the tenant.
- Select multiple reservation records and click Adjust in the upper right corner to adjust agents in batches.
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