Viewing Outbound Call Results

Procedure

1. Choose outbound call task > outbound call task management, and click a task. On the outbound call task details page, click the outbound call result to view the outbound call result of each customer.
   Figure 1 Outbound Call Details Page - >Outbound Call Result
   

2. Click Details to view the call details of the called number. The following table lists the details.

   Table 1 Parameters in the outbound call result details list

   Parameter	Description
   Outbound Number	Number.
   Status	Status of a call. Executing Completed
   Start Time	Time when a call starts.
   End Time	Time when a call ends.
   Call Result	Call result. Failed Successful Reject
   Business Result	Business result of a call.
   Business SubStatus	Substatus of a business result.
   Operation	Operations on a single outbound call result. Business result Business result log

   

   The outbound call data attributes configured in the Configuring Outbound Call Data Attributes are displayed next to the Operation column.

3. The administrator can click a task line to access the outbound call result page and click to export the task result.
   Figure 2 Exporting Outbound Call Results
   
   

   If the outbound call type is Intelligent Outbound Call and intelligent Q&A intentions are set, a ZIP package password must be set during call record export.

Follow-up Procedure

Watermarks can be displayed on the outbound call task result page.

1. Choose Call Center Configuration > Settings.
2. Choose Tenant Parameter from the navigation pane. On the Tenant Parameter page, choose Tenant parameters > Unified Public Configuration, the common configuration items are displayed.
3. Set watermark parameters.
   • Whether to enable page watermarking: Click Edit, set Parameter Value to Yes, and click Save.
   • Page Watermark Character: Click Edit, set Parameter Value to the watermark to be displayed, and click Save.

4. Choose > Outbound Call > Call Mgmt, select an outbound call task, and click Task Result to go to the outbound call task result page to view the watermark effect.
   Figure 3 Outbound call results