Viewing Reservation Details of an Outbound Call Task

A tenant administrator can view the reservation status of all outbound call tasks.

Procedure

Click Reservation. View the list of reserved outbound calls associated with the current outbound call task. The following table describes the parameters in the list.

**Table 1** Parameters in the reserved outbound call list
Parameter	Description
Customer Number	Number used for a reserved call.
Reserved Call Time	Reserved call time. If a call is not processed after the reserved time, the value of this parameter is displayed in red. If the reservation is about to expire in the next 5 minutes, it is displayed in yellow.
Initiated by	Account of the agent who makes the reserved outbound call.
Call Time Segment	Call time segment.
Status	Status of a call. Pending Executing Completed
Result	Call result. Failed Successful Reject
Failure Cause	Cause of a call failure.
Reservation Status	Reserved Callback Expired Completed Ready to call back
Remarks	Remarks.
Business Result Path	Business result of a call.
Business Description	Description of a business result.
Reserved call tуре	Reservation for manual outbound calls Reserve automatic outbound calls
Created On	Creation time.
Operation	Modify Adjustment Record Play Business Result Survey Result

Click Query to query desired outbound calls.

**Table 2** Search criteria for querying reserved outbound calls
Parameter	Description
Customer Number	Customer number. Fuzzy search by suffix is supported.
Call Result	Call result. Failed Successful Reject
Start time of a reserved call – End time of a reserved call	Start time and end time of a reserved call.
Business Result	Business result. The source is the existing business result of the tenant.