Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Handling Multimedia Chat Businesses/ Querying Historical Contacts
Updated on 2024-10-12 GMT+08:00
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Querying Historical Contacts

An agent can view the latest three contact records.

Context

The latest three contact records are displayed by time. Contact records can only be displayed by time.

You can view multimedia messages, such as emojis, images, videos, and addresses, in historical contact records.

Procedure

  • Click to go to the Contact Details page.

    The agent is in a conversation with the handled number.

  • Click More to view the contact records generated for the current handled number in the last seven days.

    Click a call SN to view the session content.

    The agent is in a conversation with the handled number.

    Figure 1 Historical contacts page