Configuring a Workbench

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Workbench Configuration > Online Chat Service Hours.
   Figure 1 Workbench configuration
   

2. Set Date configuration.
   • Weekly: Select multiple days in a week as non-workdays. For example, select Saturday and Sunday as non-workdays. The selected dates are synchronized to all months.
   • Specified date: Specify certain days as non-workdays. For example, specify the days from October 1, 2019 to October 7, 2019 (National Day holiday) as non-workdays.
     1. Click New. The page for adding specified dates is displayed.
     2. Set parameters of the specified dates by referring to Figure 2.
        Figure 2 Configuring specified dates
        
     3. Click Complete to save the configuration of the specified dates.
   • Exception date: Specify several days as workdays. You can select days in a year. For example, specify July 13, 2019 (Saturday, temporary overtime) as a workday.
     1. Choose New. The page for adding exception dates is displayed.
     2. Set parameters of the exception dates by referring to Figure 3.
        Figure 3 Configuring exception dates
        
     3. Click Complete to save the configuration of the specified dates.

3. The configured workdays and non-workdays are displayed in the calendar preview in real time. You can directly view the configuration result.
   Figure 4 Calendar preview