Configuring the Contact Customer Information Area
Prerequisites
- You have configured an extended contact information dataset. For details, see 2.
- You have configured a dynamic data table. For details, see Configuring Dynamic Data Tables.
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Add a data item to the contact customer information area.
- Click the Contact Customer Information Area tab and click New.
- Set parameters based on Table 1.
Table 1 Parameters for creating a data item in the contact customer information area Parameter
Description
Field Name
Field name.
The value can contain a maximum of 128 characters.
Data Item ID
Field ID.
The value can contain a maximum of 64 characters.
Visible
Whether a data item is displayed in the customer information area on the voice and video workbench.
The options are as follows:
- : yes
- : no
No.
No. of a data item in the contact customer information area.
The value ranges from 1 to 100.
Data Source Type
Data source type.
The options are as follows:
- Call-associated data
- Information dataset
- Local data
Data Source Object
Data source object ID.
- When Data Source Type is set to Information dataset, the value is the name of a dataset configured on the Extended Contact Information Dataset page.
- When Data Source Type is set to Local data, the value is the data configured on the page.
Data Source Object Mapping Field
Data source object mapping field.
The value can contain a maximum of 32 characters.
- When Data Source Type is set to Call-associated data, the value of this parameter is the mapping field of call-associated data.
- When Data Source Type is set to Information dataset, the object name is the mapping field name of the dataset object.
- When Data Source Type is set to Local data, the object name is the mapping field ID of the customized table object.
Extended Writeback Field
Extended contact record writeback field.
This parameter is left blank by default. The value ranges from extField1 to extField10.
If the value is not empty, a record is added to the Contact Record Data Item page.
Data Type
Data type.
The options are as follows:
- String
- Data dictionary
Data Dictionary Value
Data dictionary value.
This parameter is displayed when Data Type is set to Data dictionary.
The value can contain a maximum of 1024 characters.
The format is Key 1:Value 1,Key 2:Value 2.
Display Style
This parameter is displayed when Data Type is set to Data dictionary.
Background Color
Background color.
Foreground Color
Font color.
Font
Font style.
- Regular
- Bold
- Italic
- Underlined
- Click Save.
- After the configuration is complete, choose to view the display effect of the contact customer information area.
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot