Creating a Service Ticket

Updated on 2022-09-19 GMT+08:00

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Function Description

Users can submit a service ticket when encountering problems or in need of help during use of HUAWEI CLOUD products.

URI

POST /v1.0/servicerequest/case

Request

Request Parameters

Table 1 describes the request parameters.

**Table 1** Parameter description
Parameter	Mandatory	Type	Value Range	Description
subTypeId	No	String	64	ID of the product related to the problem. Refer to Querying Service Ticket Related Product to obtain the ID of the product related to the problem.
productCategoryId	No	String	64	Product type ID. Refer to Querying Service Ticket Related Product to obtain the product type ID.
businessTypeId	Yes	String	64	Service ticket problem type ID. Refer to Querying Service Ticket Problem Type to obtain the service ticket problem type ID.
regionId	No	String	64	Region ID. Refer to Querying Regions to obtain the region ID.
simpleDescribe	No	String	1200	Description of the problem regarding the service ticket.
sourceId	Yes	String	32	Service ticket source ID. The default value is 83aeb0f2834c4df49826c781d32a963e.
isAuthorized	No	Integer	-	Whether it is authorized or not 0: Not authorized 1: Authorized
authorizationContent	No	String	400	Authorization information. For example, passwords of the console account and the ECS account.
remindMobile	No	String	32	Mobile phone number to which the service ticket handling progress notification is sent.
remindMail	No	String	128	Email address to which the service ticket handling progress notification is sent.
accessoryIds	No	List<String>	-	Attachment ID list. A maximum of one ID is allowed. For details, see Uploading an Attachment.

Request Example

{
    "subTypeId": "0",
    "productCategory": "69af625c1be54800b58ac4bae4870c90",
    "businessTypeId": "5efc9f47ace944bfafd054161409f15b",
    "regionId": "cn-north-1",
    "simpleDescribe": "test",
    "sourceId": "83aeb0f2834c4df49826c781d32a963e",
    "isAuthorized": 0,
    "authorizationContent": "test",  
    "remindMobile": "",
    "remindMail": "",
    "accessoryIds": []
}

Response Message

None

Status Code

For details about status codes, see Status Codes.

Error Code

For details about error codes, see Historical Error Codes.

Parent topic: Historical APIs

Previous topic: Historical APIs

Next topic: Querying Service Ticket List

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